We aim to provide you with a worry-free shopping experience. If something isn’t right, our return process is here to help.
✅ Return Eligibility
Returns are accepted within 7 days from the date of delivery.
Items must be unused, in their original packaging, and in the same condition as received.
A proof of purchase (receipt or order confirmation) is required for all return requests.
❌ Items Not Eligible for Return
Digital products, software licenses, and e-codes
Clearance, final-sale, or items marked “non-returnable”
Products not returned in their original condition
📦 Return Conditions
Returns are accepted for damaged, defective, or incorrect items only.
Change-of-mind returns are subject to management approval and may include a restocking fee.
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
📝 How to Request a Return
Contact us at 📧 [email protected] with your order number, a brief description of the issue, and photos (if applicable).
Once approved, we’ll provide return instructions and the return address.
After we receive and inspect the item, we’ll notify you about the status of your refund.
Refunds will be processed to your original payment method within 5–7 business days if approved.
🔄 Exchanges
Exchanges are only available for the same item in case of defects or incorrect delivery.
⚖️ Checkout Transparency & Legal Compliance
Our return policy and any applicable legal or export restrictions are clearly shown during the checkout and order process.
Customers are given the opportunity to review all order details — including pricing, items, and shipping address — before confirming payment.
You can also cancel your order before completing payment through your cart or checkout page.
⚠️ Important Notes
NEXURA LINK SDN BHD reserves the right to refuse returns that do not meet the conditions stated above.
We encourage customers to review all items and information before completing a purchase to avoid unnecessary returns.
📞 Need Help with a Return or Refund?
Email us at 📧 [email protected] or call 📱 017-548 6319